It’s all too tempting for marketers to lose sight of this truth and experience tunnel vision with a particular channel. But a single-channel strategy will never deliver the long-term engagement and retention of a multi-channel strategy. Each scenario is different. Throughout the customer lifecycle journey, there are times when marketers can use push and other times when outreach campaigns deliver better results using SMS. Only by understanding the relative strengths and weaknesses of each channel can mobile teams optimize their campaigns.
No post from me about excellent copywriting would be complete without mentioning the folks at Velocity Partners. A B2B marketing agency out of the U.K., we've featured co-founder Doug Kessler's SlideShares (like this one on why marketers need to rise above the deluge of "crappy" content) time and again on this blog because he's the master of word economy.
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Forecast future trends. Rather than just analyzing the effectiveness of past marketing techniques, you should also look at how effective these campaigns will be in the future. Explain any factors that you think might come into play. This can include more people coming online, more traffic coming to links to your website, or any other trends that you think might help or hurt your marketing techniques.
When businesses pursue content marketing, the main focus should be the needs of the prospect or customer. Once a business has identified the customer's need, information can be presented in a variety of formats, including news, video, white papers, e-books, infographics, email newsletters, case studies, podcasts, how-to guides, question and answer articles, photos, blogs, etc. Most of these formats belong to the digital channel.
In fact, according to recent research by Twilio, nearly seven out of 10 businesses think they’re communicating with their customers effectively, while only two out of 10 customers agree. One clear way that customers want to be reached is messaging. Whether it’s in-app chat, push notifications, SMS, or other channels, messaging ranks among the top three prefered channels for customer service around the world.